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A CLEAR REFERENCE / FOR PEOPLE AND AGENTS

What we do.
How we work.

Custom web crawling and external intelligence for reputation, markets, and risk. Commission structured records for your own workflow, or scope research around a business question.

Seven ways to start with a better question.

Services, business questions and example deliverables
ServiceBusiness questionExample deliverables
Social intelligence ↗What is gaining attention—and what is driving it?A private monitoring workspace · Source-linked post exploration · A scoped conversation briefing
Brand reputation ↗Is this a passing complaint or a pattern we should investigate?Reputation monitoring briefs · Issue timelines and source evidence · Prioritised questions for follow-up
Competitor intelligence ↗What changed in a competitor’s offer, message, or market focus?Competitor change briefings · Before-and-after evidence · Market and positioning comparisons
Price intelligence ↗Are we comparing the same product, on the same terms?Matched product comparisons · Price and availability change reports · Source-linked market snapshots
Legal diligence research ↗What should our advisers know before we move forward?An indexed evidence dossier · Entity and event timelines · Open questions for adviser review
Compliance monitoring ↗Which developments need our compliance team’s attention?Regulatory change briefings · Source-linked notice registers · Follow-up and review trackers
Custom web crawling ↗Which records do you need, from which pages, and how often?An agreed data specification · Structured records in the agreed format · A scoped collection and maintenance programme
THE ENGAGEMENT

Agree the question.
Define a useful result.

Choose ongoing monitoring or a focused investigation. We agree sources, records, formats, collection cadence, delivery, and review responsibilities around your requirement.

Pricing is consultation-based. Source feasibility, maintenance, and integration requirements are confirmed during scoping.

Discuss a requirement
THE TECHNOLOGY

Software to explore.
People to investigate.

The existing social-intelligence workspace supports private project-based exploration. Specialist services combine agreed collection, research, traceability, and review.

Legal diligence and compliance monitoring support client advisers. Legal opinions, applicability decisions, and sign-off remain with those professionals.

Explore the working method

Useful detail, without the guesswork.

Examples help explain the method.

Public simulations and downloadable records are illustrative. Source availability and review arrangements vary by engagement; examples do not establish universal coverage or a guaranteed outcome.

Contact: [email protected] · Book a 30-minute conversation with Raja

Reference reviewed 2026-10-03. Enquiry privacy notice.

Service scope in plain language.

Social intelligence

Follow public conversations across sources. Explore the themes, voices, and shifts in sentiment behind the volume, with a clear path back to the posts.

  • Define the topics, brands, and questions that matter
  • Track matching public posts across configured social sources
  • Explore momentum, sentiment, geography, and attention
  • Inspect the source evidence behind an observation

Use the Zeneral workspace for ongoing exploration, with specialist research and briefings scoped to your needs. Source availability and collection cadence vary by project.

Read the service page ↗
Brand reputation

Understand how your brand is being discussed, what concerns are recurring, and which developments need a closer look. Give your communications team evidence and context for its next move.

  • Scope relevant conversations and reputation themes
  • Review emerging issues and recurring concerns
  • Identify posts and accounts drawing attention
  • Prepare context and evidence for your response team

A managed monitoring engagement combines the social-intelligence workspace with specialist review. Response planning and escalation arrangements are agreed at the start of the engagement.

Read the service page ↗
Competitor intelligence

Connect developments across competitor websites, announcements, campaigns, and selected public sources. Understand the change, its context, and what remains uncertain.

  • Build a focused competitor and source watchlist
  • Review product, positioning, and campaign changes
  • Compare developments over an agreed period
  • Separate observed facts from research interpretation

Available as an ongoing monitoring programme or a focused competitive investigation. Research scope, sources, and reporting cadence are set around your business question.

Read the service page ↗
Price intelligence

Compare offers with the context that matters: product variants, promotions, availability, and delivery charges. Turn scattered prices into a useful view of your market.

  • Define products, variants, markets, and retailers
  • Match comparable offers and surface uncertain matches
  • Track price, promotion, and availability observations
  • Review changes with source and observation-time context

A scoped research and monitoring service. Currency, tax, delivery, product matching, and refresh requirements are agreed for each engagement. Pricing decisions remain with your team.

Read the service page ↗
Legal diligence research

Bring relevant public records, company information, and reported developments into an organised evidence trail. Give your advisers a clearer starting point for their review.

  • Agree entities, jurisdictions, and research questions
  • Gather relevant accessible records and source material
  • Document relationships and potential inconsistencies
  • Flag unresolved questions and coverage limitations

A focused research engagement supporting the client’s legal and professional advisers. This service provides research and evidence gathering, rather than legal opinions, certification, or legal sign-off.

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Compliance monitoring

Follow selected regulatory and policy sources. Organise relevant changes, review questions, and agreed follow-up dates so your advisers can assess what applies.

  • Define jurisdictions, topics, and authoritative sources
  • Monitor selected publications and changes
  • Organise notices for relevance and applicability review
  • Track agreed follow-up owners and dates

A managed research and monitoring service for client advisers. Applicability assessments, legal advice, and compliance sign-off remain with the appropriate professionals.

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Custom web crawling

Commission a web data collection service around your sources, fields, and delivery requirements. From a defined extraction to an ongoing data feed, agree the records your team needs and how they should arrive.

  • Assess target URLs, page scope, and source access requirements
  • Define fields, record structure, and quality checks
  • Agree volume, refresh cadence, and observation context
  • Scope delivery, receiving-system requirements, and ongoing maintenance

Available as a focused data extraction or an ongoing managed collection service. Source feasibility, formats, delivery methods, sample acceptance, and maintenance arrangements are confirmed before work begins.

Read the service page ↗
YOUR NEXT QUESTION STARTS HERE

What would you like
to see more clearly?

Tell us what matters to your business.
We’ll shape a demonstration around it.

Request a tailored demo